At Priocept we don’t see a distinction between building a product and supporting it. Digital products and services are living, breathing things. They need to evolve continually, and need to be continually monitored and managed to ensure that they live up to their promises. We call this Web Operations.
The ongoing operation and continuous improvement of a digital platform is even more important than the initial development phase. We build technologies for clients with a view to reliable operation, ease of support and future-proofing, regardless of whether the platform will be run by us or handed back to our clients to operate themselves.
This typically involves assigning a team of Priocept resources who are given both development and operational responsibility – combining technical support, bug fixing and product enhancements into one continual programme of work.
This service includes the provision of a service desk which can be used by business owners, hosting partners or end-users to ensure quick and efficient resolution of issues.
Priocept can help you establish Continuous Delivery practices within your organisation through the implementation of modern tooling and infrastructure. To achieve this we use products such as GitHub, BitBucket, Jenkins, TeamCity, Selenium and Cypress, plus services from AWS, Microsoft Azure and Google Cloud Platform.
Priocept can guide you along this path by providing DevOps consultancy support and the implementation of the tooling and infrastructure needed to help your teams adopt a more modern approach to software development.